Work With Us: Retail Sales Associate Position
Retail Sales Assistant
Melanie Katsalidis + Pieces of Eight
Full time Retail Sales Associate
5 days a week, including 1-2 Saturdays a month (average 40 hours a week)
Casual employment to start, potential to move to permanent part time if the candidate completes a successful 3 month trial period
Established in 2005 by jeweller Melanie Katsalidis in North Fitzroy, Pieces of Eight has built a worldwide following of devoted clientele who share in our passion for intelligent, innovative design. Now located in Melbourne’s historic Royal Arcade, the award-winning space hosts both her name’s sake brand Melanie Katsalidis, as well as Pieces of Eight.
The store is home to more than 30 of Melbourne’s best jewellers and artists, with the addition of some overseas-based makers. The jewel box space hosts an exclusive collection of pieces – from the exquisitely beautiful and wearable, to the conceptual and experimental. We also specialise in facilitating bespoke commissions and love working with our customers to create custom engagement and wedding rings, as well as precious jewels of personal significance.
Discover both Pieces of Eight and Melanie Katsalidis via our online stores to experience objects of beauty, rare gemstones and finely crafted jewels for every occasion. We pride ourselves on shining a light on some of the finest creatives in the field of jewellery and small object based work, and connecting our clients with meaningful pieces to cherish and pass on to the next generation.
The Design Files
As a Retail Sales Associate, you will serve as a dynamic brand ambassador, best representing our stable of artists and driving sales while ensuring exceptional service and operational efficiency. Your responsibilities include handling quotes and order fulfilment for clients, as well as managing online and social media inquiries to enhance the overall customer experience.
Our Sales Associates have a genuine love of jewellery, art and creativity. They are passionate and confident to work in the retail industry and enjoy meaningful interactions with customers, represented artists and fellow team members. Our team genuinely enjoys driving the business forward by providing excellence across the board and meeting targets to ensure the success of the business can be celebrated by all.
Operating in a fast-paced and customer-centric environment, you'll be the first point of contact in the store, representing Pieces of Eight and Melanie Katsalidis. We seek a highly motivated and service-oriented individual with excellent communication skills, thriving in collaborative team settings. Your passion for fostering client and artist relationships aligns with our dedication to excellence in a dynamic retail landscape.
Retail Operations involves managing the day-to-day functions of the retail business. Areas of responsibilities include planning, managing and maintaining the retail store; protecting the store and merchandise; providing excellent customer service; visual merchandising; and coordinating the movement of goods and people within the store.
This includes opening and closing the store, managing client appointments and daily interactions with visiting customers, managing inquiries over the phone and social media, confidently converting engaged customers to purchase.
These are the core skills we expect you to bring to your role.
Strong service mindset to create a positive experience for our clients
Energetic and well-spoken, with a likeable, relatable and persuasive communication style to establish quick rapport with others
Ensuring KPI’s are met, clients’ needs are fulfilled and problems are quickly solved with desirable resolutions
Strong organisational and multitasking skills, with a meticulous eye for detail to handle a fast-paced environment
Cooperative and able to work well with a diverse team, with the common goal of providing a differentiated, high quality retail experience
Adaptable and Positive
Resilient with a positive attitude to take on exciting challenges in a fast-changing environment
Excellent communication skills within the entire team, clear and prompt communication with clients and artists both in writing and verbally
A minimum 5 years in retail/sales and customer service. Educated in jewellery, gemstones and diamonds preferred. Bachelor Degree in relevant field
Administration and Additional Skills
Proficient in Microsoft Office Suite (Word, Excel, etc), Gmail and Google Docs/Sheets, email communication and calendar management, internet navigation and research, Lightspeed POS, Shopify, iPhone use and camera. Some social media experience, in particular with Instagram and Facebook. Additional training can be provided in these areas
CRITICAL WORK FUNCTIONS AND KEY TASKS
>> Focus on matching clients to desired products, problem solving and closing sales with confidence
>> Document sales transactions using in-house systems and POS
>> Handle after-retail sales services; including warranty, repairs, jewellery cleaning, exchange and refunds
>> Provide advice on products and services
>> Build relationships and trust, driving ongoing sales with repeat customers
>> Work as a part of a team and support your colleagues in their customer interactions and achieve KPI's together
Deliver Service Excellence
>> Demonstrate service vision
>> Project a positive and professional image, best representing the company and artist core values, integrity and creativity
>> Respond to service challenges promptly and professionally
>> Work in a diverse service environment, dealing with the public and return clients
>> Offer meaningful information about represented artists and their work
>> Interact warmly with customers and inspire confidence by demonstrating excellent product knowledge and customer service in all interactions
>> Acquire industry information by being engaged with the local and international jewellery industry, as well as the local retail community in the CBD
>> Deliver customer service over multiple communication platforms, including email, phone, text message and social media
>> Engage in service innovation initiatives as guided by the retail manager, Gallery Director and administrative team
>> Innovative thinking is encouraged, share ideas with head office regarding client trends, requests and feedback
>> Offer excellent after-care to clients, including complimentary jewellery cleaning, ask for feedback, check in post-purchase to ensure client satisfaction and that all concerns are resolved
>> Request Google reviews where appropriate and ask for consent if posting images of bespoke pieces
Deliver Operational Excellence
>> Maintain store appearance and cleanliness
>> Perform stock control operations, deliveries and stock movement between store and head office
>> Apply security procedures to ensure the safety of all staff, clients and products
>> Manage merchandise display and ensure products are clean and well presented
>> Handle operations of exhibitions, special launches, VIP nights and/or events
>> Generate ideas that contribute to productivity improvements and innovation and clearly communicate these directly to the Retail Manager, General Manager or Gallery Director
>> Follow direction from Retail Manager and head office
>> Maintain close attention to how administrative tasks are managed and completed
>> An eye for the finer details of client and artist correspondence and project management is key
>> Manage all communication with the team, clients and artists in a timely manner
>> Clear communication is key with the handover of ongoing tasks, being mindful to document and pass on all key and relevant information
INCENTIVES & EDUCATION
A range of initiatives and education are available to help you progress both horizontally and vertically, enabling you to take your career in retail further.
>> Ongoing gemstone, materials, artist and sales training to support your knowledge and empower your sales potential
>> Sales incentives to reward you in making significant sales and meeting monthly KPI’s
>> The opportunity to grow within the retail and administrative team by demonstrating excellence in your role
>> Support for additional professional development within the retail, leadership, communication and gemmological fields on a case by case basis
>> A generous family and friends discount
The Melanie Katsalidis + Pieces of Eight Team