FAQs
CAN I ORDER A GIFT CARD?
Gift cards are available for online purchase and can be used to towards anything in our online store.
AM I ABLE TO REQUEST A CUSTOM ORDER?
If you spot a treasure you love and it's sold out, email us and we might be able to make one for you.
A custom order requires a 50% deposit to commence, and generally takes about 6-8 weeks to make from the date the deposit is paid. Please note prices listed for any item to be pre-ordered or custom made are a guide only and may vary depending on the size and materials used.
HOW LONG DOES A BESPOKE COMMISSION TAKE?
The bespoke process varies from client to client. The design phase is the most variable and depends on your needs, but usually 1-2 consultations will result in a final design, upon which a 50% deposit is needed to commence your order. Once the design is approved and the deposit paid, your piece takes approximately 6-8 weeks to make, and we will confirm this with you depending on the complexity of the design. In some cases we can work to tighter timelines — please ask.
HOW LONG IS A CONSULTATION?
Allow 45 minutes. You do not need to arrive with a design, a budget worked out, or any knowledge of gemstones. If you tell us beforehand what you are hoping to see, we will have the relevant stones and work ready for you. Book an appointment.
DO YOU OFFER FREE SHIPPING?
Yes — free express shipping within Australia on all jewellery orders over $250. Orders under $250 are a $15 flat fee. Full details are on our shipping page.
WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
You can return any purchase for an exchange or store credit within 14 days of buying it in-store or receiving it by post, provided it is in original condition. Bespoke and custom orders cannot be exchanged or returned. See our refund policy for the full terms.
HOW DO I KNOW MY RING SIZE?
Now this can be tricky - but we promise to do our best to help you! The best way to know your ring size is to visit us at Pieces of Eight Gallery, 28 Russell Place, Melbourne, where we can size you. Failing that, the next best thing is to request a free ring sizer from us, which we can mail out to you anywhere in the world. Just email us requesting one and include your full name and postal address.
Just as with clothing and shoe sizing, different countries use different units of measurement. In Australia we use the UK letter system. If you know your ring size using the US number system, see below.
Typical sizes for the ring finger or middle finger:
IMPORTANT NOTES ON RING SIZING
Each finger on each hand is different, so be sure to measure the actual finger you need sized. Your ring finger on your right hand may be a different size to the ring finger on your left!
Your fingers will also change size depending on the weather. We recommend being sized on a day when your hands are not too hot or cold – tricky, we know! If your fingers are prone to swelling in hot weather, or the band you're considering is wider and/or thicker than the ring used to size you, we recommend going up half a ring size.
If the ring you’ve purchased is not the correct size we offer the first resize at no cost, if it's within two sizes of the stock piece. If a larger size is required, there will be a small charge due to the extra metal required to resize your ring. We will confirm the charge with the artist and let you know immediately.
We aim to complete ring resizes in up to three weeks. Please let us know if you need your resized ring urgently and we’ll endeavour to make it happen.
In some situations, some artists may choose to make you a new ring in your required size, instead of resizing. This can take up to four weeks. We will contact you if this is the case.