Introducing 'Arcobaleno' a group exhibition presented as part of Radiant Pavilion 2021

Pieces of Eight Gallery // Arcobaleno, an exhibition presented as part of Radiant Pavilion 2021
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    FAQs

    CAN I ORDER A GIFT CARD? 

    Gift cards are available for online purchase and can be used to towards anything in our online store.

    AM I ABLE TO REQUEST A CUSTOM ORDER?

    If you spot a treasure you love and it's sold out, email us and we might be able to make one for you.

    A custom order generally takes about 4 weeks and requires a 50% deposit to commence. Please note prices listed for any item to be pre-ordered or custom made are a guide only and may vary depending on the size and materials used.

    IS GIFT WRAPPING AVAILABLE?

    All items purchased from Pieces of Eight will come beautifully presented in our signature packaging.

    HOW DO I CARE FOR MY JEWELLERY?

    To keep your jewellery looking perennially gorgeous, take care not to expose it to perfume, hairspray or harsh chemicals. Be sure to follow any specific care instructions included in the product pages.
    We will, wherever possible, include specialised care instructions with your item.

    GOLD AND PLATINUM

    Use a soft polishing cloth to wipe away any grime, or clean in warm soapy water with a soft brush and dry with a soft cloth.

    STERLING SILVER

    You might notice that your silver oxidises (darkens) over time and with use. To maintain the shine and finish of your jewellery, clean larger items like rings and bangles with a soft polish cloth, and clean chains and fine wires with 'silver foam'. Gently pat your silver with a damp sponge covered in silver foam then rinse clean, and your jewels should be gorgeous again! Silver foam can be purchased at our gallery (28 Russell Place, Melbourne). Alternatively, call us on +613 9663 3641 and we'll process your order over the phone.

    OXIDISED SILVER

    An oxidised (or blackened) silver finish is a surface treatment and its nature is to fade over time and with wear. This should be considered part of the charm of the finish, as it will eventually reveal the sterling silver surface below. To prolong the blackened appearance, always avoid using silver cleaning agents on items with an oxidised finish. Instead, clean with warm water and a drop of dishwashing liquid then give it a light buff. Alternatively, wipe with a cotton ball dripped in methylated spirits.

    PLATED METALS

    Some of our pieces have been plated with gold or rhodium. These will inevitably wear down over time and likely need replating. Extend the life of your plated pieces by avoiding hard impacts, abrasive surfaces and chemicals. Remove plated pieces when swimming, showering, gardening or washing dishes. Avoid stacking your plated jewels (rings, for example) as this can wear down the plating very quickly.

    MATTE OR POLISHED SURFACES

    Matte and polished finishes are considered a surface finish which will change and evolve with time, especially if your piece is subjected to knocks, rubbing, contact with other jewellery or abrasive surfaces. This change is noticed most with rings.

    Neither of these finishes are permanent; matte surfaces will wear back to a polish and polished pieces will scratch and dull with time. The timeframe for this change depends on the individual, the design of the piece and the frequency of wear. These surfaces can usually be refreshed by our artists for a small fee; please contact us to discuss.

    DIAMONDS & GEMSTONES

    It's important to be mindful that gemstones and even diamonds can be damaged by impacts (which can cause chips and fractures) and abrasive materials (which can cause scratches). Be mindful how you wear your jewellery and always remove it when doing something that might potentially damage the pieces you are wearing.

    Ideally we'd recommend you have your gem and diamond set jewellery checked annually. Contact us to arrange for your stones and settings to be cleaned, checked and polished.

    PEARLS

    Pearls can be vulnerable to perfume and acids so it is always best to always wear them after you have applied your make-up and fragrance. If you notice the surface of your pearls have become dirtied with cosmetics or general wear, you can gently clean them with a soft damp cloth. If strung on a silk thread, as is traditional, the thread can become worn, stretched or dirtied over time and will need to be replaced. Please contact us to arrange for re-threading.

    OPALS

    Opals are considered a soft gemstone. They are vulnerable to scratching and can chip when knocked. Intense light, high heat or sudden temperature changes can cause an opal to fracture. Avoid chemicals and do not wear your opal jewels while swimming, showering, gardening or washing dishes. Clean with a soft cloth and warm soapy water.

    ACRYLIC & RESIN

    Coloured acrylic and resin are wonderful materials but they are susceptible to fading and discolouration if placed in direct sunlight for an extended period of time. Avoid hard impacts as acrylic and resin will break if dropped. Clean with warm soapy water and a soft cloth.

    REPAIRS

    We are happy to arrange for repairs by our represented artists. Please contact us and we'll advise you of the best way to proceed and if there will be a cost associated. Usually we will require you to deliver the piece to the gallery so the repair can be assessed and processed. The turn-around time on repairs varies but may take 2-4 weeks.

    HOW DO I KNOW MY RING SIZE?

    Now this can be tricky - but we promise to do our best to help you! The best way to know your ring size is to visit Pieces of Eight Gallery (28 Russell Place, Melbourne), where we can size you. Failing that, the next best thing is to request a free ring sizer from us, which we can mail out to you anywhere in the world. Just email us requesting one and include your full name and postal address.

    Just as with clothing and shoe sizing, different countries use different units of measurement. In Australia we use the UK letter system. If you know your ring size using the US number system, see below.

    Typical sizes for the ring finger or middle finger:

    IMPORTANT NOTES ON RING SIZING

    Each finger on each hand is different, so be sure to measure the actual finger you need sized. Your ring finger on your right hand may be a different size to the ring finger on your left!

    Your fingers will also change size depending on the weather. We recommend being sized on a day when your hands are not too hot or cold – tricky, we know! If your fingers are prone to swelling in hot weather, or the band you're considering is wider and/or thicker than the ring used to size you, we recommend going up half a ring size.

    If the ring you’ve purchased is not the correct size we offer the first resize at no cost, if it's within two sizes of the stock piece. If a larger size is required, there will be a small charge due to the extra metal required to resize your ring. We will confirm the charge with the artist and let you know immediately. 

    We aim to complete ring resizes in up to three weeks. Please let us know if you need your resized ring urgently and we’ll endeavour to make it happen.

    In some situations, some artists may choose to make you a new ring in your required size, instead of resizing. This can take up to four weeks. We will contact you if this is the case.

    WHAT IS MY BIRTH STONE?

    January — Garnet
    February — Amethyst 
    March — Aquamarine
    April — Diamond
    May — Emerald
    June — Pearl
    July — Ruby
    August — Peridot
    September — Sapphire
    October — Opal
    November — Citrine
    December — Blue Topaz

    WHAT ABOUT ANNIVERSARIES?

    1 year — Paper or Clock
    5 years — Wood or Silverware 
    10 years — Tin or Aluminum Tin 
    15 years — Crystal or Watch 
    20 years — China or Platinum 
    25 years — Silver
    30 years — Pearl or Diamond 
    35 years — Coral or Jade 
    40 years — Ruby 
    45 years — Sapphire 
    50 years — Gold 
    55 years — Emerald 
    60 years — Diamond

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    PIECES OF EIGHT GALLERY
    28 RUSSELL PLACE, MELBOURNE, VIC 3000
    +613 9663 3641 / info@piecesofeight.com.au

    Open Tuesday, Wednesday, Thursday, Friday 10am-5pm
    Saturday 12pm-5pm

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