Work With Us: Retail Assistant Position
Pieces of Eight Gallery
3-4 days a week (Wednesday, Thursday, Friday and 3-4 Saturday’s a month) 30 hours total
The role of the Retail Assistant (RA) is the core of retail operations. This is a casual role, with the potential of extending to additional days as the business requires. The RA is responsible for all retail and gallery duties relating to sales, client relations, the day-to-day running of the gallery, and all customer inquiries, orders and quotes. Whilst sales and customer service are the key aspects of this role, so too is the smooth running of the gallery. The presentation of the gallery is to be maintained as well as ensuring the gallery makes and exceeds sales targets and continues growing.
If you believe you have what it takes, please send a single page cover letter providing a summary of your background and how you feel you are best suited to the role. Please also include your CV and email firstname.lastname@example.org.
Manage all aspects of gallery operations including - but not limited to - opening and closing procedures, merchandising, gallery cleaning, scheduling client meetings and managing deliveries by artists, inventory and loss prevention, safety and security.
Ensure gallery policies and procedures are followed to achieve operational excellence and efficiency, and to maximise the customer experience.
Engage in effective and creative visual merchandising in the gallery to drive sales and create a positive customer experience.
Rotate products and displays on a regular basis.
Maintain gallery standards, including housekeeping on the sales floor and in back of house including the kitchen, lane and storage areas.
Process, package and post online sales; ensure website inventory accurately reflects gallery stock.
Communicate and reinforce extraordinary customer focus, professional service and standards; act in the best interest of the customer.
Best represent featured artists and their work.
Develop a deep understanding of each artist’s creative background, ideas and individual knowledge of their works.
Liaise between clients and artists including - but not limited to - client inquiries, orders, repairs and quotes.
Ensure artists fulfil their contractual obligations to the gallery and maintain deadlines.
Planning & Marketing
Provide relevant input, information and feedback to the Director and administration staff to assist the business in achieving longer term goals.
Be the voice and best representative of the retail gallery and customers. Communicate feedback on trends, issues, opportunities or accolades to the Director and administration staff.
Keep the Director and administration staff informed of gallery status and operations.
Liaise with the Digital Manager to provide feedback on customer trends and requests. Provide ideas for EDM, Journal and online content based on these observations.
Contribute to content creation for social media (Instagram and Facebook) and manage subsequent client enquiries on relevant platforms.
Desired Skills & Experience
Education and Experience Requirements
Retail experience, especially in the jewellery sector
Minimum of 5 years of sales and customer service experience in a retail environment
Bachelor’s degree in relevant field preferred
Experience in jewellery, contemporary jewellery, gemstone and/or diamond knowledge preferred
Excellent sales and visual merchandising skills
Possess a passion and proven skills in customer service excellence
Effective communicator both verbally and in writing; able to connect and build rapport with customers and staff
Proficient in administrative and organisational skills
Effective time management and planning skills
Conflict resolution skills
Ability to problem solve, critical thinker
Flexible and adaptable
Organised, detail-oriented, meticulous and thorough, well presented
Technical Skills and Experience
Customer service skills
Jewellery and gemstone knowledge
Visual and product merchandising knowledge
Inventory management for retail operations
Proficient with Microsoft Office, including Word & Excel
Administration skills and a good knowledge of Google Mail/Docs/Sheets
Proficient with Point of Sale (POS) systems; KPI experience a plus
Knowledge of social media (Facebook, Instagram, etc.) preferred
About Pieces of Eight
Pieces of Eight Gallery showcases exclusive and limited collections of contemporary jewellery, vessels and small sculpture, crafted by more than 40 Australian and international artists. Established in 2005 by jeweller Melanie Katsalidis, Pieces of Eight has built a worldwide following of devoted clientele who share in our passion for intelligent, innovative design.
The gallery works with artists both emerging and established to offer an exclusive collection of pieces – from the exquisitely beautiful and wearable, to the conceptual and experimental. We also specialise in private commissions and love working with our customers to create bespoke engagement and wedding rings, as well as precious jewels of personal significance.
From our home base in Melbourne’s Russell Place, Pieces of Eight collaborates with guest curators and artists to present an exceptional program of exhibitions, artist talks, VIP events and more. Supporting this is our jeweller’s workshop, providing select practitioners with a platform for creative expression and ideas generation.
If you share our passion for adornment of the most precious kind, keep following our social media channels for daily inspiration.